Refund policy

Return & Exchange Policy

• Our return and exchange policy is valid for 14 days from the purchase date.
• To request a return or exchange, please contact our customer support team through the available communication channels.
• Products are eligible for return or exchange only if they remain unused, unopened, and in their original condition and packaging.
• Refunds for returned orders are processed using the same original payment method after deducting shipping fees.
• Refunds or exchanges are only approved after the returned products are received and inspected to confirm their original condition.
• In cases where the customer receives a damaged or incorrect product, Orivana will handle the exchange or replacement process accordingly.

 

Need Help?

For any questions regarding shipping, returns, or exchanges, please contact the Orivana customer support team through our official channels.